In July, I tried to move my gas and electricty to another company"E". Then the sent me a letter and an electricty key but they could not move my gas account and did not inform me. Two months later, by using a switch company I moved my gas account to a different company "green star energy". The problem is that you still send me bills but not in my name, to the owner occupier. As far as I know, I dont have to pay if the bill wasnt sent me. My information is below. Please help me.
Meter serial number xxxxxxxxxxx
Scottish Power Account Number xxxxxxxxxxx
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This is not something we can help with on the community pages, please contact Scottish power by calling 0800 027 0072 or email email@example.com
I am my brother's carer who is a vulnerable adult, I would like to know why he is not receiving his bills ... and since I have registered his account with my email address I can see on the account this states not posted out. Why would this be.