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I put in my meter readings and tried to reduce my Direct Debit from £124 to £100.
They would only reduce it to £105 ...AND....wanted to charge me £50 for the privelege.
Come back Robin Hood.
Absolutely disgusting way to treat 72 year olds.
Will probably freeze or starve to death this winter.
@Buckeye You need the credit in your account to carry you through the winter months. Everyone goes into the autumn with a credit balance, that is the way direct debits work.
@DeniseC It is credited to your account to keep the DD calculation in balance during the winter.