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Refund on account clousure

posted by Justanotherguy | 8 months ago

I Moved out my house on 28th Feb 2019 and gave final readings on the day. My Final Bill was genrated on 1st March 2019, with a commitment of refund of balance amount in my account in 14 days.

I was told not to cancell direct debit untill i get the refund, and till date no refund has been recived. When can i expect my refund to be credited to my account.