U wudnt hold my breathe they owed me 890ish electric and gas was more or less same. I printed all my bills showing this+if I wasn't passed 2a different rep or promised of call bk that neva happened. I was on hold. Absolutely discrace. I shut both accounts and out was 90 of electricity. Then had finally demands because or end contact 2 early 4 299 on each acc. All ova xmas period was freezing cudnt afford gas+electric ended up in arrowpark hozy 7 months pregnant with nemonia. They had all th ease facts+me having disabled son+2 year old+SORRY NOTHING WE CAN DO ASK COUNCIL 4 HELP. I hate them.