I too would like my smart meter removed as I having the same trouble with meter not working and wild estimates causing me to go from £300 in credit to £600 in debit . I have lost count of the number of phone calls I have made with overseas call centres cancelling my complaint saying everyone is satisfied with their resolving this case when they definetly have not.
The last person I spoke to at the Liverpool call centre seemed get a handle on this saying that S.P. did not know that a meter had been fitted to this jouse in 2016 and it is not working along with the fact that they were using the old meter readings to estimate. My readings are 01947 S.P. gestimate 97820 approx. Can ayone see where this is going.
I am a single person living a very frugal life with no oven, dishwasher or tumble dryer and not running a hotel...this must be the default bill.
I have tried contacting Lynda Clayton, does she exist? as evertime I try I get a reply from a different person in the Indian call centre telling me all is correct.
My next move has got to be the newspapers as I have been trying to get this resolved since January 2018.
The sudden rise in estimated useage happened around 13/July 2017 but since I entered my own meter readings on a daily basis for over a week on March 2018 the useage rate has dropped to normal but I am still £900 out of pocket if S.P. insists stealing money from my bank account.
You are not alone, Sickntired, Scottish Power said, weeks ago, that they would replace my smart meter, which did not work properly, with an analogue meter - guess what? You got it, they have not done it and have been suspiciously quiet about it.
Oddly enough, if you believe in coincidence, my smart meter stopped submitting meter readings some months before my fixed term period ran out so that when I was due to renew, perhaps with a different supplier, I found that I was deeply in debt because the estimated usage was grossly inaccurate.
When I queried why Scottish Power knew, months beforehand, that they were not getting meter readings automatically ( the most basic reason for the existence of smart meters ) they had not taken action, the reply was "we do not check on smart meters because they send the meter readings automatically " !!! Can you believe it??
Sorry folks, the only recourse is to change supplier "automatically" !
Hi Alie, Smart gas meters do not show a display until you wake them by pressing buttons, this feature saves their batteries. As for having the meters taken out, you could wait a long time unless you have an urgent reason to change them. I hope your tenants left the IHD and instructions when they moved out.
Hi again Alie, Smart meters use Zigbee at 2.4Ghz to communicate with each other and the IHD. They send their data to the energy company by mobile phone signal which I understand is no stronger signal than any mobile phone. Many of the health worries about smart meters come from American internet articles, and the American system is different to ours.
Anyway good luck with getting them replaced, but safety is not an issue in the UK.
I have had a smart meter for around 10 months now. I have had nothing but escalating readings and cost. I have made numerous complaints but nothing is ever done about it. I also have solar panels and clearly the meter is not working with them.
I have just made another compaint due to the readings reaching a big high and obviously cost, for no reason. Ihave been shut down again with there bull**bleep** "your meter is working fine".
Today I got a call with the same outcome of of all complaints,surprise surprise.
I asked for the Smart Meter to be removed and replaced with my previous standard meters....SCOTTISH POWER have refused my request to change them.
I have now decided ive had enough of being robbed and switching to a new company called 'Bulb' who are going to pay my exit fees....Thank god
hi James. You can turn off the monitor it does not stop the meters from operating. If the cost you noticed was shown on the monitor you can ignore it they are often wrong. You will not get a true cost until your next bill.