I’ve been a pre pay customer for 6 years never used emergency top up every week never run out but they started taking money from my meter every week back in August 2017 then I get a letter saying I owe £1600 work that one out. They don’t answer your complaints , they just ignore you even though they now say it’s there mistake. They won’t let me leave there still stealing the money and they won’t reply. So if there is any one reading this that is thinking of using ScottishPower please think again you can’t trust them. They are a law to themselves and should be shut down
@Diane121 Hi, I am sorry to say you are caught in a very common 'Inherited Debt' situation. At some time in the past one of the tenants took on a pre pay meter after incurring a big debt. You must insist to SP that it is not your debt, tell them when you moved in and took over the meter. You are halfway there as they admit it is their mistake. I know it is distressing but it is just the computer throwing up the historical debt which is nothing to do with you. It should not be a problem if you explain the situation in detail to SP. Don't lose your temper and accuse them of robbery, if you explain quietly it will get sorted. I know customer services are not very good, but they must find this sort of problem very often and know how to sort it out. Good Luck.
did you not read my email , do you work for ScottishPower or are you a shareholder. Don’t patronise me I have tried being polite it’s got me nowhere, I’ve been through the complaints procedure 3 times it’s got me nowhere, I’ve had no contact from the people that could help they’ve admitted it’s there **bleep** up but they so arrogant they don’t respond. The customer service team are a complete waste of space they put my complaint through as priority 10 days ago and I’m still being ignored. There to busy robbing my meter maybe. If it was you spending money with parasites would be so understanding
after 3 and a half years in my flat using pre-pay meter i decided to change to direct debit i been with scottish power about 2 years and always kept my meter in credit from anywhere between £50 to £200 and now the woman on the phone says i am in debt by £85 !!! wtf and so i cant change to direct debit ..!
@Topcat777 Sorry to say you have been slowly paying off the debt of a previous tenant, it happens a lot. If you talk to customer services and explain when you moved in they may agree to remove the debt. Meanwhile you have been paying extra to gradually reduce the debt on the meter. It's not your fault, but people are just not aware that PAYG meters which were originally put in because of a bad debt can carry that debt forward for years.
@Topcat777 Yes it is a mystery, I suppose that SP could have installed the meter originally and then it was switched to SSE and then you switched it back to SP. Anyway you have a good case to prove it is not your debt and so stick at it until you get a refund from SP.