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ScottishPower ask for meter readings but won't let me submit them!

posted by dsiegwart | 3 years ago

https://www.scottishpower.co.uk/my-account/enter-meter-read/ doesn't go to the page to enter meter readings. Seems like a bug on the website. What do I do?

9 comments
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posted by dsiegwart | 3 years ago
Re: ScottishPower ask for meter readings but won't let me submit them!
This is the link that Scottish Power ask me to click on to submit meter readings now that I am leaving them, but the link does not work.
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posted by Davc | 3 years ago
Re: ScottishPower ask for meter readings but won't let me submit them!
Log into your account and go to the section for entering meter readings. It may be the link provided to you is no longer correct, you can check the address when you are on line in your account.
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posted by dsiegwart | 3 years ago
Re: ScottishPower ask for meter readings but won't let me submit them!
Sorry, that does not help. The link I provided above *is* from my account homepage, and was provided when I was online inside my account, and from my account homepage.
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posted by emmahayfa9 | A year ago
Re: ScottishPower ask for meter readings but won't let me submit them!
I'm having so much trouble with meter readings, I managed to set up electric one but the gas came through seperatly and they are asking for a reading but nothing opens to enter it 😡So frustrating
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posted by len | A year ago
Re: ScottishPower ask for meter readings but won't let me submit them!

@dsiegwart wrote:

https://www.scottishpower.co.uk/my-account/enter-meter-read/ doesn't go to the page to enter meter readings. Seems like a bug on the website. What do I do?


 

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posted by debbya | A year ago
Re: ScottishPower ask for meter readings but won't let me submit them!
Hi I'm new to Scottish power , the app asks to enter new reading ,but it says reading failed please try again later, what shall I do ?
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posted by Roddyr01 | A year ago
Re: ScottishPower ask for meter readings but won't let me submit them!

I'm new as well but what I found was that the links on the main page for meter reading are, currently, linking back to the main page. Why is anyone's guess. The readings are also rejected on the Android app.

I went to "MY account" and entered them from there. That seemed to work.

Methinks the website could do with an overhaul. I hope I've not made mistake in switching.

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posted by Davc | A year ago
Re: ScottishPower ask for meter readings but won't let me submit them!

@Roddyr01   Good comment from you, meter readings can also be done by phone to customer services 0800 027 0072, and the dedicated phone line 0800 027 8000.

The App often goes wrong and I agree the web site needs attention as well.

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posted by Cresta | A year ago
Re: ScottishPower ask for meter readings but won't let me submit them!
I have same problem but I work nights so it's convenient to use the app instead of ringing. this problem needs sorting for people who use the app, or is it a ploy to get people to switch to smart meters, I will never have a smart metre and if the case came where everyone has to have one I will go self sufficient. SIMPLE !! get your app fixed SCOTTISH POWER.