I have had my smart meter for just over a week now. With the energy crisis I was hoping it would help me to save money.
It appears to work fine, reporting the correct usage to the IHD and my account.
The problem is the tariff on my IHD is wrong, so the "Cost per hour" "Used today" monetary values are very wrong. Is this normal? I understand about the 5% Vat, standing charges etc, this isnt the issue.
I have asked Scottish Power for help but they just tell me its all working fine and point me to the website, I don't think they have ever properly understood my question.
Any help would be appreciated
My current tariff is - Gas and Elec Standing 16.44 - Elec Unit 18.759 Gas Unit 4.101
My IHD shows - Gas and Elec Standing 19.57 - Elec Unit 10.39 Gas unit 2.97
It seems pointless having the IHD if it is working out to be a lot less than in reality.
@Mart IHDs often take several weeks until they pick up the right tariff data from the supplier. Sadly it's not an input the customer can edit, you just have to be patient for the next update from SP.
@Mart It's not just SP, the whole industry works this way. It takes some time for smart meters to be sent the correct tariff information, yours should be correct a few weeks following the installation.
Sometimes the IHD can show crazy high costs, if this happens it is not your bill, the bills are calculated at Head Office completely separate to what the IHD calculates.
3 weeks on and still no sign of the correct tariff in my IHD.
Honestly what is the point in an IHD if I have to log on to the website to find accurate information.
I only want them to update 4 numbers for me, its not a lot to ask.
@Mart It's not a lot to ask, but with 5 million customers they can't give everyone personal treatment. You just have to wait with everyone else for your IHD to get its correct tariff. Sorry.
@Mart Thanks Mart, SP are supposed to update all the IHD tariffs regularly, I don't know when but maybe a once a month refresh would sound reasonable.. I'm no longer with SP because of their poor IT and customer service, but when I moved to Octopus my tariff on the IHD was correct within one week. Meanwhile your IHD still tells you when your kWh usage is going up, and you can get a good idea what this means by a bit of mental arithmetic. Most electricity costs about 20p a kWh so multiply the kWh units by 0.2 to get the cost in pounds.