Hi @Redmosque, we have an area on our website dedicated to smart meter information which you can find by following this linkhttps://www.scottishpower.co.uk/energy-efficiency/smart-meters/

If you are looking for instructions on how to work your in home display (the small hand held unit you are provided with at the time of your smart meter installation) this link takes you directly to them in home display instructions on our website https://www.scottishpower.co.uk/pdf/smart-meters/Smart-energy-display-user-guide.pdf

If you'd prefer to watch a youtube video advising you of these instructions this link will take you to the specific videoy https://www.youtube.com/watch?v=OJD_qIf_KEc&t=21s 

Hope this information helps 

How do you get up messages on smart meter

The IHD display does not show messages

 My new smart meter gives readings for electricity use but seems not to be receiving gas information.  The  went in yesterday and I know it takes a little while to connect to the gas meter but after 24 hours I would have expected the connection to be made. I note that there are red buttons on the front of the gas meter.  Might these be helpful??

WillR

Hello Will, the red button is for you to take manual readings from the gas meter. If gas is not showing up on your display it could mean the gas meter is not paired with the electric meter. If it does not correct within a few days check to see if SP are receiving gas readings, if not send in manual readings and ask for the installer to come back. The gas meter needs to be physically quite close to the elecric meter to get a signal, if yours is not close (eg outside) you may be stuck with manual readings in the future.