@Trisha It is your hand held display which has stopped. You can still take a reading from the meter as often as you like. Press its button to show the reading on the screen.
@jimmar Let’s hope your meters are transmitting. It is amazing how many installations are done without commissioning the Display, testing the system, or telling the customer how to take manual readings. Just a rushed and incomplete job. Did he tell you the closing reading of the old meter and the opening reading of the smart meter?
Deadline after deadline is passing here with no resolution in sight. It has to be said its not only SP but all suppliers using SMET1 units. I was told to phone back and request a SMET2, almost did that, until I found out that the fitters will fit whatever is on the van, so chances are will still get a SMET1. As for software updates being pushed out, yeah right, of course they have (not). The whole roll out is a shambles and given why they are doing it, it makes a mockery of the worries over the country's energy supply and the lack of capacity. So still have a bricked 'dumb' gas meter, still have a working but unconnected IHD (so not really working) and a (still smart) electric meter that now feeds to another display I had to buy.
@BobB Sympathy, it’s a very common situation, but good your electric meter is working. Sending a manual gas reading now and again is not too much hassle. Most people let the gas just follow the timer and thermostat, it is more useful to know what the electricity is doing. But hey, it’s not a good rollout of the smart programme is it.
What exactly are the symptoms of this problem? I ask because my IHD just goes round and round in circles. The gas meter screen is blank, but if I press the middle button my my gas meter, it displays a message "Welcome to the benefits of smart metering", and then I can eventually get a meter reading. The electric meter is something else. Its display just shows the "Welcome to the benefits of smart metering", but I don't see how I can read that meter.
I tried having one of those conversations across the web with an SP person, but I soon got timed out of that. They did indicate making sure the IHD was turned on and fully charged, plus a mention of the gas meter button, but I didn't notice anything about the electric meter. Perhaps I was unable to reply to them quickly enough. I'm seriously thinking of going elsewhere, but putting some accurate meter readings on my account first would be a help.