I had a smart meter installed on 20th December. Yesterday it lost connection and displayed a series of dashes. I left it until today to see if it reconnected, but it had not.
I have now followed the FAQ’s and turned the SM unit off and repowered it up in my kitchen and also in the outside cupboard where the electric/gas meters are sited with the main Smart Meter. Nothing has happened.
I have tried this on and off all day, leaving it 30 minutes at a time for it to display all information.
It is just not working and this is very frustrating. I am seriously not impressed with this unit and have not the time in the day to mess about trying to reconnect it.
I have had my Smart meter for just over a week the signal strenth indicator is only a dot. I have to take it to about 1.5m from the meter before I get the full indicator showing. It looses signal regularly. Very disappointing.
Mine stopped working after a week, it has since been temperamental and has now given up completely. If you look at the back you will see the problem very clearly....”made in China”
Completely useless meter. I am moving soon and will not be having another one.
They are obliged to replace the IHD if it fails within a year, just quote the code of practice at them. Unfortunately, right now, they dont have any replacements left - so I am told, nor will they fix the smart meter their software patch turned dumb, so although there is a code of practice written to cover all of this, it appears not to be worth the paper its written on if they wont adhere to it.