Had smart meters fitted in September only the electric one is working. The gas reading is 0000 I have asked Scottish Power does that mean I am getting free gas from the last Quarterly bill ? They have not answerd this.
The Idea of smart meters is to see what you are useing without giving meter readings. When my current contract with Scottish Power finish I will be unable to give a comparison site how much energy I use in a year.
They have told me they will resolve this in 28 days which after 3 months I think is far too long.
IWhat is the purpose of a SMART meter?
Scottish Power reports that it has not received a reading fo 62 days. Within that time there has been an estimated bill.
I pay monthly and thought the big advantage of a SMART meter was the ability to manage my account effectively. Consumption has been high due to adverse weather and it would be good to have accurate details about balance.
Unfortunately this system is not living up to my expectations.
Unfortunately I am unable to offer any assistance DuckD as I am in the same position 3 months after fitting I can find no use for the smart meter other than to use electric,have spent the last hour trying to make sense of the website,
seems to me to be a complete waste of time and money
I suggest you send in a manual reading by phone before your account gets too out of date with information.
You can take a manual reading either from the IHD (In Home Display) or from the meter itself.
Still can't see my smart meter consumption online :-)
They have changed their error message from
"We're having trouble retrieving the consumpion from your smart meter. We're working hard to get this fixed. Please try again later"
"There is currently a problem with our Smart consumption graphs. Please try again later. Sorry for the inconvenience."
So i guess that's the sum of 8 months of progress on the issue :-)
The saga continues.. a third meter was fitted in May. The engineer stated that the gas meter was too far from the electricity meter and would not be able to download the gas readings. A new, more up to date, meter would need to be fitted and that would be arranged. My next meter reading, when due, was read by myself and sent to Sp for my account to be updated. No problem. On Monday 10th Sept I received a surprise visit from a meter reader. On checking the meter he informed me that the gas meter was not displaying any figures and he would report the issue. He also suggested that I do the same. Over the past 4 days I have been in constant contact with Sp. . They have failed to call me back twice despite promises to do so. In exasperation I called again at 9.30pm this evening. Finally an arrangement was made for an engineer to call. Totally incompetent is the nicest thing I can say about their customer service. I continue to advise people to be extremely cautious about installing a smart meter.
Guess what, spent all morning to wait for an engineer. No one arrived.
Called SP, all we can do is make a new appointment. Raised a complaint. Customer sevice will call back on Wednesday!!!!
After relentless pressure, will call me this evening.
Smart Meter's not so Smart! Had a meter installed at the end of June great I thought not so it is now the end of September and still Scottish Power have yet to link it to my account. Have contacted them 3 times and everytime I have been told to wait a little longer as it takes some time for the them to start recieving the power comsumption data.
How long does it take? It is now 3 months ! For the last 5 - 6 years I have been with Scottish Power and every month I took a meter reading so my account was correct, now I am unable to take a reading and I have now receved an estimated bill! Something I have been avoiding. I will be taking my business elsewhere, stuff the smart meter going blind its rubbish! No help at all, I will be contacting Scottish Power to remove it tomorrow. Stay away from Smart meters they are rubbish and more hassle than you can believe much better to do it yourself.