After arranging to switch supplier and going through their complaints procedure my IHD Magicked into life just 2 days before the switch.
Same again with my new installation. IHD worked for 3 days then messaged '' Connection lost-waiting for current data'' I rang Scottish Power Customer Service and they advise me to wait a few weeks and the IHD should then be working. Needless to say I'm not holding my breath.
Same problem here. IHD stopped working on day 8. I did a re-boot but now it only reads gas and not electricity. I only use gas for heating and hot water. I know I don't NEED it but it makes me wonder how good the actual meters are if they can't get the IHD right.
@MartynS The meters send readings by mobile phone signal. The connection to the display is by short range radio contact. Because the display does not work it does not mean the meters are not working.
I think that someone has missed the point, here. I had been receiving calls from SP trying to convince me that I should have smart meters because of the benefit to me; IE, they would allow me to monitor my enery usage. Clearly this was false information so I feel that I have been conned. No, it is no great loss to me and I no longer need to read the meters but a web search shows, clearly, that the IHDs are faulty. I would have thought that an apology included in the response from SP, along with an explanation as to what the problem is, would have been the least they could do. I am afraid that this has knocked my confidence that SP are the right energy supplier for me and I will be looking for a better deal come June, when my contract expires.