@Heli Any new contract is much more expensive than last year, also you were probably being charged on estimated readings that were too low. Sorry but all fuel costs are going up.
@Linda22 This is strange, the smart meter only supplies the same readings as your manual reading. Maybe you are taking the wrong numbers when you submit your readings. It sounds as if your smart meters are working correctly and you should not need to put in manual readings. Go back over your bill history, you should not be using more than about 200 kWh a month electricity and 20 cubic metres of gas a month. If the numbers are very much higher something any be wrong.
@Linda22 Hi, you said that when you tried to put in a meter reading the existing reading was already higher. This means that SP have already received a reading from your smart meter and it 's working correctly. SP can confirm that they get smart readings from you if you ask them.