Hi Sarah, I did not realise you have a solar panel problem, see also
This contributor has the same situation as you. I don't know why some smart meters do not react to Feed in Tariffs correctly.
I've recently left Scottish Power, the smart meters were installed not long before I switched provider. Now I am seeing a sudden change with my energy bill (gass and electricity), from monthly payment of £77 to over £200, nothing changed at home, not sure where went wrong. In the household we have no new appliance and just as usual. I am even more worried on who to speak to as I am no longer scottish power coustomer. I thought doing a switch (the first ever time I did this) would save me some costs, but this is clearly heading the opposite. Has anyone got to the bottom why the consumption suddenly shoots up so high? Thank you.
Hi Yingchun, Your bills are based on estimates, the SP smart meters are not going to work with your new supplier so you have to read the meters yourself and telephone the readings to the new supplier.
Most people who complain about high smart meter bills are not aware that the system may not be working correctly and the high bills are based on estimates.
Inhave noticed this on my latest bill also. I thin kthe problem is that the electricty units are in kwh but the bill is still multiplying them y some incorrect coversion leading to an astonomical usage figure. Have requested a callback from scottish power to discuss. Will update
Hi mssmith, electricity is always measured in kWh, it is gas that needs conversion factors. Whatever is causing your high bills it is not conversion factors. You could check to see if the bill was based on an estimate, many bills are these days because meter readers do not visit and smart meters sometimes do not work correctly.