Hi Matthew, read some of the comments here. Your IHD monitor (which is not the smart meter) has no influence at all on your bills. Your IHD has gone wrong, but that does not mean anything about your fuel usage or your costs, they are measured separately and if you are worried about the IHD turn it off and put it in a drawer.
I've been having problems with Scottish Power smart meters overcharging for the last year. When I use the Scottish Power iPhone app to see the daily usage readings, they've been sending random spikes, some as high as £172 for a single day, compared to £2-4 a day monthly average.
I called an agent in December who said "it must be something you switched on", then she said an engineer would be in touch within 5 days. Heard nothing so after 3 weeks I sent a complaint by email and was told my complaint would be dealt with. 3 weeks later still no repsonse.
Scottish Power are an absolute disgrace. They've badgered customers to install smart meters and when the meters have gone wrong they've expected the customer to pay the bill.
This is going to Ofgem and I advise everyone else to do likewise.
Hi Rostron, a lot of people have odd results on the App and IHD. The only thing that is really important is your actual bill. Before you raise a complaint about overcharging just make sure what your bills are saying, you may be pleasantly surprised.
Smart meters will send frequent and correct kWh readings to SP who will generate bills according to your tariff terms. If you look at your bills you may find that previous estimated readings have been corrected by the smart meters, hence your DD is increased to catch you up with a debt, the DD should revert to normal when the debt has been paid. Your bills are the only accurate measure of your account costs.
Hi Victoria, look at your bills, have the kWh units trebled or is it the cost? Have there been estimates or actuals on the bills, if they are estimates put in your actual readings. Are we talking about gas electricity or both?
Without evidence that you have followed your situation the ombudsman will not be impressed by hearsay with phone agents. You need to assemble the actual numbers for a good case.