@faysis It's interesting that you say SP are appealing the Ombudsman's decision a second time - when I had dealings with the energy ombudsman they made it quite clear to me there was only ever ONE chance to appeal a decision they came to and would not entertain there being another. They said even if an investigation showed my case had been mishandled, which I claimed it had, they would not entertain another appeal or be a chance of reversing their decision. You might want to ask them how come SP get another bite at the cherry.
I'm due to have a meter fitted tomorrow - After reading these stories I am not sure if I should go ahead or not. My reasons for wanting one fitted are that I've had no end of issues with the SP app as it just will NOT let me update my own readings when asked. I just get an error and end up having to speak to agents on live chat to get them in and it is getting tiresome as they don't seem to be able to resolve.
To rectify I thought I'd a Smart Meter .... Should I cancel my appointment!?
@b0redj0rd When you think about how many smart meters have been fitted and how many complaints you actually hear about, the chances of you having a problem with yours is small. There are a few things you need to know of course, which might sway your decision:-
If you have anything but a standard domestic installation, a smart meter is probably not for you. Solar panels, Eco7, multiple electric meters, etc, all mean smart meter fitting ought to be a no-no for you. The smart GAS meter has to be relatively near the electric one for signal transmission to work - if not, you may end up having to read your meters and enter the figures online or by phone yourself after fitting anyway. Many people say the IHD (which is the only reason some people have them) often do not work. If you're having a SMETs1 meter fitted, as soon as you switch supplier, it's obsolete, and you're back to self-reading again.
It's your call - there are millions in use now with people who have no problems at all...
Hi Jonnel, I agree with all your points except that you say IHDs do not work if you switch supplier. The IHD, if it works at all, does not depend on changes of supplier and should always work (or not as is often the case)