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posted by Davc | 5 months ago
Re: Smart Meter showing incredibly high usage

 May 2018 and by July I had used 268 , by Sept I had used 680 and by Dec I had used 1868. And in Feb this year I was at 3411 , it now sits at 4011     Then reading on 28 Feb was 1235

Eddie

This is a quote from your message, so was Feb  3411, or 1235 ?   Where are you taking these numbers from?  I suspect your confusion is arising from errors on the hand held display and the App.  The true meter readings are on your gas meter and are in units of cubic metres. Your bill from SP should give details of the readings and costs.

Also what did you mean when you said your costs had tripled?  Was this on the hand held display?  If so those numbers cannot be trusted.

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posted by Eddie1w | 5 months ago
Re: Smart Meter showing incredibly high usage

Ok , so I decided to look at the issue a different way. The average Gas useage across the uk is as below:

Gas
Low8,000 kWh
Medium12,500 kWh
High18,000 kWh

My latest bill would indicate Im using the below figures:

Charges FromDAYS Kwh UsedKwh per dayAnnual UseageAnnual Estimated HIGH useage
20/09/201807/10/201817 2260132.941176548523.5294118000
07/10/201810/12/201864 11079173.10937563184.9218818000
10/12/201831/12/201821 4554.84216.897142979167.4571418000
31/12/201828/02/201959 13139222.694915381283.6440718000

 

posted by Davc | 5 months ago
Re: Smart Meter showing incredibly high usage

Hello Eddie. Thanks for the table. The columns are a bit mixed and confusing but I think it says your annual kWh gas usage is about 80k compared to a normal high of 18k. That is impossible and something has gone very wrong. You need to tell SP to investigate, but if these readings are from what you are sending in it could possibly be that you are not reporting the meter readings correctly. Either way you need to discuss with SP 0800 027 0072.  

posted by Davc | 5 months ago
Re: Smart Meter showing incredibly high usage

Just a thought Eddie, if you are sending in kWh instead of cu.m your readings would be 11X too high, sort of makes ense if you divide all your data by 11?

 

posted by Eddie1w | 5 months ago
Re: Smart Meter showing incredibly high usage

Hi,

SP are taking the readings directly from the meter.

Pre Smart meter I logged my readings almost every mth however since the S.M was installed SP have taken them.

posted by Davc | 5 months ago
Re: Smart Meter showing incredibly high usage

Hi Eddie, Then that is the problem, the installer has set up the system to report in the wrong units, you could check on the meter yourself to confirm this. Please report it to SP who will have to send the installer back to correct the meter.

posted by Stefan | 5 months ago
Re: Smart Meter showing incredibly high usage
Morning all,

I’ve seen the forum and checked my app, in January 2019 I was showing approximately £300 in credit in my account and as of April 2019 I am now showing over £1000 in debit! Has anyone else had this? My usage certainly does not justify the hike in bills, I had a smart meter installed at the end of 2018. Can anyone shed any light? I had contacted SP and am waiting on a reply

posted by Davc | 5 months ago
Re: Smart Meter showing incredibly high usage

Hello Stefan. The most likely explanation is that the App is using bad data. Check the real situation by sending a manual meter reading, this will raise a bill which will show you the correct balance on your account. It might be also that your smart meters are not transmitting correctly so check if SP have been using estimated readings. Don’t worry too much, you probably do not owe that much money. 

posted by Gelena | 4 months ago
Re: Smart Meter showing incredibly high usage

We have got the same problem, unbelivably high usage of gas for April, in March we paid £39 pounds for both electricity and gas and now we suddenly need to pay £124!!!! We have been away a few days in april and we turned the heater off every day during the day time. So we expected a bill much less than £ 39 for March, instead we got 3 times as high!!! We lived in this house for 3 years and we never paid more than £98 for both gas and electricity and it is during winter months!! 

posted by Davc | 4 months ago
Re: Smart Meter showing incredibly high usage
Where are these costs coming from? If it is the Display unit ignore it. If it is a real bill from actual readings then you have problems.