I've just logged a suspected problem with my smart meter.
The electricity meter reported usage in August three times my normal summer monthly usage. It's also double my normal winter usage. It's made worse by the fact that we have solar panels!
The spike was for the month of August only. We were away for a week and no, we didn't leave anything on.
It's hidden away, but the info is on this Which site
"If your measure is in cubic feet, multiply by 2.83 to convert to meters."
Which is *completely* non-intuitive, as there are approximately 36 cubic feet in a cubic meter. But it seems to be just the way the meters are set up. But it's utterly baffling for someone who has been keeping a record of their gas usage!
So if anyone is worried why their new smart gas meter is suddenly logging 3 times the usage of their old meter. Don't worry!
@carabenn Hello, hope you have success with your new supplier, if you are talking about your smart meter being the hand held display unit, you can safely ignore what it says they are totally unreliable and often go wrong. The hand held unit costs are definitely not your bill. The real smart meter is the thing attached to the wall often to be found under the stairs or outside the house. it shows meter readings which have to be sent to the supplier.
Your new supplier will need monthly meter readings until they can access your meters remotely. I think Scottish Power had the same problem and were sending you estimated bills. Meter readings are very important to keep your bills up to date and accurate. These days meter reader men are not employed and customers are expected to send readings themselves until your supplier can establish remote contact with the smart meters, but this can take many months, Good Luck.