Hello. I had my gas and electric smart meter installed 7 weeks ago. The electric is up and running fine and showing meter reads online, however nothing has happened with the gas. It is working but doesn't appear to be linked up to my account. I telephoned the company and they agreed and said it's not on the system yet. My bills are now showing lower than expected and I haven't a clue how much I should be paying as a rather large credit it now showing. Anyone else had this issue and how long does it take to reslove ? Thank you.
Hi Had my smart meters fitted back in may, never got commisioned engineer said another team would be out to commision but this never happened. Were now at end of september still not working,after many phone calls to scottish power to sort out and been told just another couple of weeks and it will be sorted.still not getting anywhere . Ive even raised a complaint & made an appointment for someone to ring me but this also failed & still not had any call?????. What a waste of time NOT Once has anyone from scottish power called to sort anything out. My son had smart meters fitted by NPower all working on install no issues.... Whats going on scottish power...Loosing faith in what i thought was a good energy supplier been with them for many years, Maybe its time for a change...
@GARYB Yes, very poor and often reported here. Installers who leave the job half done often do not return. The job seems to fall between SP and the installer with neither taking responsibility. Keep complaining. Meanwhile send in meter readings manually or you will get estimated bills.
@ACCREDIT Yes poor service, it is unusual for suppliers to be asked to send a meter reader to read a smart meter. The readings will bo on your Display unit as well as on the meters themselves. Smart meters normally have blank screens until you wake them up by pressing buttons, maybe this is the problem? If you have a disability maybe a frend or relative could read them for you? Hopefully SP will eventually send someone or give you advice. Good Luck.
@Andy1303 Yes they should make it clear the new supplier drives the switch and you need to give the new suppplier opening readings. If I was changing I would be make sure to take changeover readings as without them a lot of disputes can happen. Interesting to hear that BG are no different to SP when it comes to things going wrong.