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They will be delighted to install a gas smart meter, amd if your electric smart meter is not an SP issue they will need to replace it or it will not synchronise with the SP gas meter.
There have been a lot of problems with IHDs and online Apps, you just have to wait until it is sorted out, you are not using thousands of pounds of fuel, it is a computer problem.
I had smart meters installed just over 12 months ago, I am all for this type of technology and did expect to be able to manage my useage via this system. Howebver after just a few months of useage my bills became quite lareg, on investigation I found that the smart meter was not responding when S Power requested meter readings, hence thay had been applying estimated bills. Although this problem went on for a full period of use I was astounded that S Power had not attempted to comntact me where I would have willingly supplied meter readings. As initially stated I am all for the smart meter system, howebver I find S Powers version very basic and not very reliable.
True comment. A lot of people think they can ignore bills after having a smart meter, but often you have to send manual readings. This frequently results in a nasty shock after a period of estimates. Always check your smart meters are actually sending readings.