For what it's worth our smart meter has settled down. Our usage is now back to what it was before the tweak, and we're now considering just unplugging the display unit to free up a socket in the kitchen. We cannot go on a cheaper electricity tariff, as we don't use enough, and currently pay less than their cheapest option.
We also cannot go on a cheaper gas tariff as it isn't possible for British Gas to install a smart gas meter fitted at present, so we now just use it and pay for it without worrying how many pence we'd save in 25 years.
At our age we couldn't care less how cool it is to be smart. The postcode of the building where we live isn't on GPS, and no utility provider has our correct address. They do have our correct bank account though, and we've decided just to leave it at that. The only way they can identify us correctly is by our meter numbers. We live in a building constructed in 1894 which comprises 20 dwellings, when computerisation of addresses was never a consideration. Last two occasions we tried to swap provider the switches failed due to our location, so we now get our electricity from the "electricity board" and our gas from the "gas board", for those who are old enough to understand what that means. We can't save hundreds of pounds a year by swtching, as we don't use enough of either fuel.
So, unless they start selling cheap electricity and gas on eBay we just aren't interested any more.
Hello again Mandy. It sounds as if your electric meter is not transmitting, so go to the meter, write down the number it shows and send it in to SP. You will get a correct, not estimated, bill. I totally agree that SP should do the work on your gas meter.
I have had a smart medter fitted to cover the Gas and Electricity, I am a bit concerned that the Electricity cost reading is running at about £400 to £500 a Month, not bad for two people at work all day. I think my rate is 10 times what it should be