@Davc thanks for your reply, sounds like the meters was not installed correctly ! I will talk to SP to see if they can get it sorted

hi, for the record, I did  chat with SP, they confirmed what @Davc says, it wasnt installed correctly they WOULD normally send an engineer to fix, but due to COVID I need to wait and enter manually for now. Not a major hardship anyway ....

I had "Smart " installed in April 2019 and after 8 months of trying to get Scottish Power to get night readings to record , and involving ombustman I finaly gave up. Inow see this is a common fault which can be rectified. Do I contact ScottishPower again?

@trub2   By all means remind them, can you take your own reading of Rate 2 and send it in?  If not your bills will be completely wrong.   Your smart meter was not set up correctly by the installer if it does not transmit both Rate1 and Rate2. 

You can forget about the Home Display unit showing two rates, they do not appear to be able to do that, you must take the readings directly from the meter on the wall.  Good Luck

Hello, I too am having problems with night rate for electric not being sent, could someone tell me how I would take a manual reading for both rates on the AS300p smart meter please. Scottish Power have been of no help at all.  Thanks

@planesman 

This meter, AS302P has two grey buttons in a vertical line. You press the top button first then you press the bottom button 3 times in succession. Now press top button then bottom button then top button which gives day reading now press the bottom button to give night reading.

So in all the sequence of pressing the buttons are top button 1, 5, 7

Bottom button 2, 3, 4, 6, 8

you need to see Boost with arrow pointing to it.  Hope this helps.