Welcome to the community
Simply ask, learn and share
cancel
Showing results for 
Search instead for 
Did you mean: 

Smart meter not changing to half hourly

posted by Garry | 4 years ago

Hi there not sure if anyone can help here, had a smart meter installed two weeks ago - 25/10/2017 - and selected half hourly readings, however on my smart graphs i can only view the yearly and monthly views, i made the chhange the day after they were installed though.

2 comments

Top answer

posted by  Eilidh | 4 years ago
Re: Smart meter not changing to half hourly

Hi @Garry, Sometimes there can be small issues with the system notifications for half hourly reads, usually the best option is to contact our support team who can fix this for you.  You can find their contacts details here

posted by Garry | 3 years ago
Re: Smart meter not changing to half hourly

Thank  you for your help Eilidh seems to be working fine now Smiley Happy