@Gordon  If you want to tell the appropriate person on the correct team to call me, please do.  I am available after 6pm on weekdays.     I am not going to spend all day trying to get hold of you.     The truth of the matter is, your company has badgered and badgered and badgered me to get a smart meter fitted.   I finally agreed, and you sent a fitter with the worst attitude - had my husband been at home, then he would have asked him to leave.   He was appalling.   Now it seems that something has gone wrong with either the installation or the system...  not my fault.       

If the system isn't fixed in 28 days time, then take this is as notice, you can arrange for someone to come and remove said smart meter and return our meters back to their original state.       At which point I'll be on to the ombudsman too.  I was quite content to believe that this was just a minor error,  until I saw all the complaints on this website of people with the same issue, and obviously, your company doesn't have the ability to deliver this technology at this time.