@paula1802 It is a common problem across all suppliers. If your meter does not transmit, go to it, press its buttons, and take a reading, it is really not difficult. Then send the reading to SP and you will get an accurate bill.
I have a working smart meter (but the IHU is intermitent) but today had an e-mail to send in my meter reading to avoid an estimated bill. I took the readings and went to fill in the meter readings section and found that they already had them "successfully read from the smart meter". Wierd or what, dont they trust their smart meters now?
@Artificer I had an email from SP where the last paragraph disowned the contents as personal to the author and not supported by Iberdrola. I've never received a company email which disowned its own contents, as you say; What is going on?
@MMU You must ask customer service not the community. What do you mean by no lights on smart meter, is it the display unit, the electric meter or the gas meter and are they PAYG units? You will have to explain more fully to the customer services.
To contact SP use the "Contact Us" information on the Home page not this forum. There you will find a "Chat" facility, an e-mail address and a phone number 0800 027 0072. Then all you need is a bit of patience and a lot of luck to get your answer. Otherwise on the gas meter just press the right side button on the front and the light should come on.