The entire Smart meter rollout has been and continues to be, a fiasco. More than three years after having a smart electric meter installed, I'm STILL waiting for a smart gas meter. No qualified engineers, apparently...
@jangem: The answer is in FAQ - they need to check its working correctly. Give the readings anyway and like me you'll probably find they already have them "provided by smart meter". A lost cause.
Hi all, am I right in thinking that smart meters are supposed to send meter readings to Scottish power automatically?
I was led to believe that my meter readings would be uploaded to them daily.
We have not had a bill since November so obvioulsy this gives me cause to worry.
I have now uploaded readings via my phone on the phone version of the Scottish Power application.
@Stevenjamie57 Smart meters are supposed to send readings automatically, that is their main purpose. Sometimes the system fails and then you have to send manual readings. Tell SP customer service that you think the system is not working at your property and they will try to fix the problem.
@salemoorsusie Reading back to your earlier post things have not got any better. How can the meters have been changed and SP don't know about it? You need to photograph the new meters and make a note of their serial numbers and send all that to
email@example.com. with a copy to the Ombudsman
Something has gone very wrong because the installer's message never got through to SP administration. I can't believe they have not paid any attention to this obvious mistake.