@losborne We are all customers on here so we cannot access your account. Sign in online through the internet and look at your account, all the bills are there. Even before the Virus an email statement service never existed, so certainly not now. Use your account service, you can do most things with it.
Well that's interesting because I received an email today from Scottish Power which leads me to beieve that a Statement of Account must be possible>
From: Scottish Power
Date: 28/06/2020 23:16:37
Which reads "Your statement for the period 1st January 2020 to 26th June 2020 is now ready."
I have gone to my online account but cannot find a way to bring up and actual statement of account. Yes I can bring up bills but not Statement of Account.
Why not??? Is this not good business practice. Do Scottish Power not provide Statements of Accounts which by the nature will show clearly any discrepancies of underpayment/overpayment or trends and errors????
@Mearenside It might be a confusion of meanings, I have never seen a 'statement' but all your account information is in your bills, all the meter readings, calculations, payments and bottom line credit or debit. If there is a statement available it would only be an overview of a certain number of bills. In some businesses Statement Invoiceand Bill are used interchangeably,
Well asking the right question in the right place can get results.
I simply put a request into:- 'firstname.lastname@example.org '
I received a reply this afternoon from SP which said
"Please accept my apologies for the inconvenience caused. I have attached a copy of the electricity and gas statement for the period - 1st January 2020 to 26th June 2020"
and attached was a PDF