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Still getting asked for meter readings after smart meter installed

posted by A1835 | 3 years ago

I'm still getting emails asking me for meter readings even though I've just had a smart meter installed. Is that right? 

3 comments

posted by  Eilidh | 3 years ago
Re: Still getting asked for meter readings after smart meter installed

Hi @A1835,  can I check, did you have your smart meter installed recently?  Or was it installed more than a month ago?

 

posted by chipster | 3 years ago
Re: Still getting asked for meter readings after smart meter installed

Why am I being asked for meter reading when I have had a smart meter fitted for a number of months

posted by  Eilidh | 3 years ago
Re: Still getting asked for meter readings after smart meter installed
Hi @chipster, this shouldn't be happening if you've had a smart meter fitted a number of months ago. I'd recommend you contact our customer service team who will be able to investigate this for you and help get this issue resolved.