Hi Again DavC1
Thats them just off the phone actually!
I have more info, we are both kind of right in places, but i will put the info here incase anybody else finds this.
My unit price HAS been doubled, as my fixed price contract had expired in Dec, although the new price was only in effect from 5th Jan, from 15p per unit to 29per unit.. so i will be looking for another supplier..
the IOS app, seems to be using the increased price, from the moment the smart meter went in, even though my meter and account was actually being billed on the old price, so this explains some confusion,
however i still have one thing they are investigating. on my old meter i was using on average 8 units per day over a 6 month period and i have pictures to prove this, since the smart meter went in, im apparently using 25 units per day, with no change to my usage, my old meter wasnt the old fashioned dial, it was a digital display, so i guess i wait and see what they come back with, and on the 5th Jan i was out all day and turned off everything besides my fridge and somehow used 9 Units haha, im just praying this meter is a dud. haha
The increase from 8 to 25 units then the added bonus of them doubling my unit rate.. it just too much! hahaha.
todays update, i did get a call back,
so on my old meter, i have meter readings and photos from 1/11/2020 until 05/04/21 (155 days) using 1240KWH roughtly 8 units per day,
the smart meter went in and im just 25KWH per day,
they are just saying "guess the old meter was slow" which i refuse to believe as i even when i unplugged everything besides my fridge and was out all day, i apparently used 9KWH.. lol!!!
and they have blocked me from using their app to monitor my usage, as i keep picking holes in their arguments.
they reckon my usage is correct, and im just using 25 per day.. but when i told them, on the 5th Jan, i was out all day, and unplugged literally everything besides my fridge, and still used more than i used to on my old meter, thank god i have so many pictures to prove how much i was using before.
what a mistakes getting a smart meter was hahaha.
@Paddy00 Hi again Paddy, a disappointing answer from SP. By the way I hope you do not have solar panels, some installers put in smart meters so that the solar panel outputs are measured as purchased power from SP, in those cases the meters read way too high, and even show readings when everything is off, sounds familiar doesn't it? Dave.