What a shockingly poor service. I have been attempting to help a dyslexic woman who is disabled and has COPD, she cannot read or write, and certainly cannot use a computer. The first thing after being without gas (heating and hot water) for 18 months, was to send her a bill for £170 from the previous occupant. They NEVER get the address right, its impossible to talk to anyone on chat that isn't based in the far east, and I've complained to SP on four different occasions, but they say they don't recognize the account but keep taking money off her for the power received. Honestly, I would not recommend this lot and will get her to move to another supplier the sooner the better. And yesterday they sent her a text, even though her account they say, doesn't exist, asking how we thought their performance was. Offgem knows what we think.
IF YOU CAN, leave Scottish Power TODAY
moved into propery on 17 Nov 2020 temporarily escaping domestic abuse. Disabled lady living along and on home oxygen. Registered as a vulnerable user on priority services register.
Moved in I signed up for a one year on line fixed save for both gas and electricity. I wanted to and was eligible to claim the home warm discount but I could not do this until my account became live. I made you aware of this fact in December when my account was still not live.
From the start you have continually made a complete and utter mess of my account. Making many mistakes one after the other. It took until the beginning of February to actually get me registered on your system for electricity and I am now on the wrong tariff. I have now missed out on the warm home discount.
I have been unable to put through gas and electricity readings because I have had no electricity account to do so and because you have the wrong gas meter reading from when I moved in and that reading was low it will not allow me to put through correct readings because it appears I have used thousands of pounds of electricity. You are aware I am on the wrong tariff cannot take my readings and produce a bill. Whatever energy I am using I have no control of because I cannot pay for it. You are now sending me reminders to pay my bills which are on the wrong tariff, wrong meter readings and I have no account!
You have now promised me four call backs that have not been made. I have spent over 5 hours on the phone. One of which on speaking to a woman I was in complete distress, sobbing and told her I was overwhelmed by it all. I told her my circumstances of being abused and she promised to ring me back on a date and time which she did not. The next call I made a complaint and was promised another call back today at 8 a.m - 9 a.m. Nothing! It is an absolutely shameful way to treat people. I am thoroughly ashamed for the lady who I was forced through desperation to tell her my circumstances, and all Scottish Power people I have spoke to that you can treat a vulnerable person this way.
After raising a complaint I was yet again promised a call back today between 8 a.m. and 9 a.m. explaining all of the above and yet again after being promised, reassured this has not happened. I am absolutely disgusted in this.
I want my correct meter readings put through immediately . I want my bills produced for gas and electricity on the correct tariffs. I want my accounts for electricity and gas cancelling immediately. I will pay the final bills and I want no charge adding for cancelling these accounts.
OMG is it me, I have spent hours today phoning Customer Service. Still not got through. I cant log onto my acct, it says email address is wrong and doesn't like my password. FRUSTRATED is not the best word, I could wring someones neck if necessary. What type of company is this ,clearly dont want the business.