Just looked at the T&Cs to the Super Saver April 2019 and it says this:
"This tariff is only available through selected price comparison websites to customers who take gas and/or electricity, pay their bills by monthly Direct Debit, quarterly Direct Debit or online Debit Card, their electricity meter is a single, two or multi rate meter and who manage their account online."
So it backs up the above and answers what happens if you contact them directly. However why do they offer these and why don't they tell you on their website or call centre that you can get a cheaper deal elsewhere?
I don't mind jumping through hoops to get a better deal - but why oh why can't energy suppliers keep things simple!
I do mind jumping through hoops. If your supplier makes it hard work or hides these Tariff's from their customers than I have to ask why they would do that. Now other than trying to make as much profit out of me as possible is the only answer I can come up with. For a company to have such a level of distane for its cusstomers syas quite a bit. The big problem for me is that because they told me "this is the best Tariff for you" I am now stuck on something that I did not want.
I've just been considering this myself. As an existing SP customer, if I use Uswitch to transfer to the Super Saver tariff, will I be charged the £30 exit fees? The T&C suggest not, and talk about the exit fee only applying if you change supplier. Maybe on the other hand I can just wait until I get the notification that my current deal is ending (March 2018).
Anyone got experience on this?
Has anybody actually succeeded in moving to the "Super saver April 2019" tariff (as advertiesed on compare the market?)
My tariff ends March 31st, so I have a bit of time to work on it.
I moved to the exculsive may 2019 fix from jan 2019 as it gave me extra few months and the unit's were cheaper. I would not wait for long as they pull these tariff's quickly. As in my case the deal was to good to miss. I have seen the new april deal and the tariff is the same for me but not as long. .My last 2 deals with sp were going up so it wasnice to go the other way.
I moved to the super saver deal this week via uswitch. For me it was an identical annual price to my current SP tarrif which expires in March , however that was based on our usage as it has higher unit costs and lower standing charges.
I talked to Scottish Power Customer Services and they confirmed that the only way of getting the super saver Tarrif is via the comparison sites. Note that you move within a couple of days as you are not changing supplier.
On uswitch, it took a couple of minutes to enter the information to sign up - a no brainer as I like Scottish Power - especially the ability to swap tarriff when the prices come down !
I have also set up switching to the Super Saver April 2019 via Uswitch. Very easy, just a few minutes. Fingers crossed it goes through OK.