My setup is quite complex. Does it really need to be?
I have a conventional Day/Night meter also an Economy 7 meter (charged at a slightly lesser night rate). I also have a meter like box that reads the time signals and switches on and off the Economy 7 supply at the required times.
The first problem is that all this equipment takes up valuable real estate.
Secondly this setup is currently not compatable with smart meters, this may be because I also have solar panels.
Finaly other energy suppliers will NOT consider me as a customer without my setup being simplified and or modernised.
So I feel as though I am stuck in limbo.
Is there a way out of this dilema?
Hi @CaptainBuck, your meter set up is certainly complex, it is known as Comfort plus white meter. This meter configuration would have been dictated by the heating and hot water system that is present within your property and comprises of 3 separate rates. Day rate, night rate and a control rate. The third rate (control rate) on this meter is exclusively for your storage heaters. If you still have storage heaters in the property this set up would be the most beneficial for you. The device you mentioned next to the meter is probably an external time switch which changes the day rate to night rate depending on the time of day. In order to review or change your current meter set-up, a Customer liaison officer would be required to visit your property. The Customer liaison officer would determine how the solar panels in your property are operating as part of the set up to allow you to continue generating solar energy. You are correct smart meters currently don’t support this meter type however, as the smart roll out continues your meter type (3 rates)is likely to be supported during 2018
Hi you can contact us via our customer service contact number of 0800 027 0072 or email via this link https://www.scottishpower.co.uk/customer-services/email.process?execution=e1s1
I can confirm what has already been said, that Scottish Power refused to convert my two meters to one so that I could move supplier. I too took them to the Ombudsman as well but they could not be forced to do anything about the meters. The only solution there seems to be is to have the storage heating circuit converted by a private electrician. I am 66 years old and can honestly say that Scottish Power are the worst company I have ever dealt with. Their attitude to this problem which is of their own making is utterly appalling. The only reason I am still a customer is that the Ombudsman made them put me on a deal which to date I have not been able to better even supposing I could move. However this ends in June 2018 and if I have to pay to have an electrician to rewire my flat so I can move to another Company, that's what I intend doing.
I did wonder if all of us with these meters complained to the Competiton & Marketing Authority that SPs attitude meant they were forcing us to stay with them was valid grounds to accuse them of unfair competition?
I'm in the process of switching supplier to a non profit company, Our Power. I still have the same metering arrangement (3 rates) which is not ideal (Scottish Power refused to change my meter) but at least I will be paying less and am no longer being held hostage by Scottish Power.
They can and have refused to change my meter, despite me getting my local MP involved. It has been an awful experience. I moved to my flat last August. The heating is all electric. I replaced my storage heaters with modern Dimplex Quantum storage heaters and my flat was freezing in winter. I contacted Dimplex and was advised that the Comfort plus tariff is not compatable with my new heaters due to Scottish Power controlling my heating circuit through their Weathercall system. I asked if the Weathercall option could be switched off as they were refusing to change the meter but they refused to do that. My heaters will not work intelligently as I now have to charge them at 25 degrees. Some nights I was only getting 3 hours of stored electricity and some nights 6. I have never had a full charge of 7 hours which is what is required for them to operate intelligently. My winter bills were through the roof. I am so pleased that I found another supplier to take my on with a complex meter. Scottish Power's customer service has been appalling as none of the call centre staff understand the metering arrangement.