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@troonlady Sorry to hear that. Smart meters from 3 years ago do not work with a new supplier (the modern ones work and the older ones will get converted) When you move accounts the new supplier is in control, they get an opening reading and tell the old supplier the reading so they can close your old account. You need to tell SP your meter readings on 0800 027 0072. If you dont know how to get a meter reading ask a friend or neighbour. The readings should be on your hand held Display as well as on the meters themselves.