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Unable to send meter Reading to scottish power keep trying but no good can't get though to anyone

posted by Supermac | A year ago
9 comments

posted by Davy | A year ago
Re: Unable to send meter Reading to scottish power keep trying but no good can't get though to anyon

I am in the same boat. Just moving over from British Gas and have taken my readings from my smart meters and enter them and it comes up with an error message. Tried to do an online chat without success.. 

I read from someone else suggesting taking photos of your meter readings with serial number showing as proof which I have done..

posted by carla88 | A year ago
Re: Unable to send meter Reading to scottish power keep trying but no good can't get though to anyon
I seem to be having the same problem. We’ve been with Scottish power since October now as they said they could cut our bill in half from what we was paying. I’ve entered our metre readings quite a few times, and received an email a week ago (only just noticed it today though) stating that I need to enter reading again within two days. I can’t seem to get the reading off the smart metre we have either (this is the metre for our previous supplier as they said we wouldn’t need a new one) and I can’t easily get to our proper metre. Our suggested direct debit is double what they said it would be, not sure if this is because the previous readings haven’t registered or not. I won’t be very happy if the bill ends up a lot higher than they said, as we didn’t even want to leave our previous provider Utilita, I was stopped about five times in one week by different people and o my swapped because of the price difference.

posted by Ashley83 | A year ago
Re: Unable to send meter Reading to scottish power keep trying but no good can't get though to anyon
Hi I am the same I have just switched and there asking me for meter readings and I can’t get it to anyone either . Can’t call can’t live chat can’t email I wish I never swapped now worried am going to get over charged.

posted by Pobox557 | A year ago
Re: Unable to send meter Reading to scottish power keep trying but no good can't get though to anyon
snap...... Been trying for days now

posted by Davc | A year ago
Re: Unable to send meter Reading to scottish power keep trying but no good can't get though to anyon

@carla88 @Ashley83 @Pobox557     Send the reading by email to

contactus@scottishpower.com

posted by lozbo | A year ago
Re: Unable to send meter Reading to scottish power keep trying but no good can't get though to anyon

I have just switched from SSE and have been trying to send upto date readings of both gas and electricity. The gas has been confirmed and I've paid outstanding balance to SSE, however trying to confirm electricity has been a nightmare. Tried submitting on the App, through the login and the automated call number. All Iget is an error occurred ! I've been in contact with a really helpful guy from SP who has submitted the readings again, now just waiting for confirmation . 

posted by yvonne | 9 months ago
Re: Unable to send meter Reading to scottish power keep trying but no good can't get though to anyon

I have sent letters I have sent e mails I have phoned all to no avail no one answers I can't read meters need firm to do read the meters no luck been asking since January so dissapointed with Scottish power need to change. They don't look after  the customers  loyal customer does not count.

posted by yvonne | 9 months ago
Re: Unable to send meter Reading to scottish power keep trying but no good can't get though to anyon

Scottish power rubbish

posted by Fed-up-Phil | 8 months ago
Re: Unable to send meter Reading to scottish power keep trying but no good can't get though to anyon

Joining the Club.    I switched to a tarif some months ago - supposedly cheap if I had a smart meter fitted.    I may be wrong but I thought the idea of these was so that you didn't have to send readings.   I hadn't got one, but it was finally fitted in July.    However I got an e mail request for readings - so tried to comply   Electric had a 3 figure reading, but gas meter displayed nothing.     Pressed some buttons, to no avail.    Rang S P to be told the system wasn't working yet!!!    Also the display in the house has been waiting for a signal since installation - even though I've tried it in different locations.

Any was advised that I needed to hold one of the buttone in for a few seconds and the display would activate, but to be quick because it wasn't there for long.

I eventually got a reading off the gas, and tried to enter both.   After 20 or so attempts I'VE GIVEN UP.

If this is an improvement, then bring back 2 sticks and a fire!!