I have the New smart meter and haven't been able to top up n that's been 2 weeks now and it still isn't working, it's Sunday and I can't contact anyone and my supply is about to run out, can anyone help me please
Sorry to hear that, you must wait now till Monday morning and talk to SP.
A lot of people let theircredit run low at the weekend and ask for help on this panel, sadly the only answer is to make sure you top up before the weekend.
Also read the comments above, I suppose you can still top up with a key?
Just for now focus on a new key, say My meter has been changed and I need to buy a new key for it. The should give you code numbers to quote in a shop to get a new key.
The App is a different issue which might take time to sort out but you need to put credit on the meter quickly.
(For the App try uninstalling and then reinstalling, and double check your password and email sign-in)
Sorry to hear that Jay, and thanks for the news that smart PAYG has no key feature. It seems a big issue if the App is unreliable and there are no other ways of paying. Yes weekends are a bad time for PAYG and everyone on that system needs to be aware to top up enough to carry through to Monday.
So what happens if you move to a smart meter PAYG property and do not have a smart phone? Looking on the internet it says you can top up in a PayPoint shop if you take your smart PAYG card, or number, to the shop. You should have been given a smart PAYG card with a reference number on it, if not you can request one.
I got my information from a SSE website, the SP weblink is here, but it says no PayPoint top up facility, so apparently you cannot use a PayPoint shop