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posted by Davc | 7 days ago
Re: Useless customer service

@johnrimm   Yes it is a shambles, but to be a crook you have to do something on purpose, these folk cannot help what they do. 

posted by Davc | 7 days ago
Re: Useless customer service

@ScottishBorder     Yes it is a shambles, but to be a crook you have to do something on purpose, these folk cannot help what they do. 

posted by ScottishBorder | 7 days ago
Re: Useless customer service
@Davc I will clarify: the crooks are not the poor slaves Scottish Power exploits on the other side of the world, the crooks are the fat cats who, with a budget like SP's, cannot show any will to employ nor train better than this.
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posted by Davc | 7 days ago
Re: Useless customer service
Read the press. there is no money in power supply, a lot of companies are trying to get out. No football salaries in SP.

posted by johnrimm | 7 days ago
Re: Useless customer service

To be very clear I am NOT getting at the staff handling chat calls.  Behind them sits a manager and some bright spark who designed their systems, I would have expected them to intervene at sometime during the day.  Scottish Power choses to send emails from an address which will not accept replies, customers are left with two choices call or chat.  I started trying to get an answer at 09.23 - and after several attempts to obtain a system answer - I dropped the chat at about 9.40.   It is now allmost 18.00 and I still have no answers to my queries.  The system simply does not work.

Sadly, this is not my idea of Customer Service...

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posted by Davc | 7 days ago
Re: Useless customer service
That is all true, the computer system the reps work with is truly awful. SP has 5m customers and smart meter problems have pushed the IT system to the brink and beyond.