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Useless customer service

posted by Neally1 | 7 days ago

Having a really hard time with Scottish Power customer service. spoke to an advisor 2 weeks ago and was promised a refund within 5 days.

this didnt happen so spoke to them again, i was told the refund had been cancelled with no reason then got told again that it would happen within 5 days.

contacted them again yesterday and they had no record of my previous 2 calls, the advisor told me he could arrange a refund for half the amount within 5 days. i then got put onto a supervisor who seemed to answer any question except when will i get my refund? its my money after all.

we agreed that i would get a callback within 2 hours from a manager in the refund team.

that was 12pm yesterday and still no callback. Ive tried today but the online chat to an advisor option has been removed from my account :-(

has anyone else experienced these issues in getting their money back? the worst part is im still with Scottish Power,.