I have recently moveot British Gas ((because I was NOT WILLING to pay SP's ridiculously high standing charge prices) and their call centres are in India,South Africa and England. I have been unfortunate to get the Indian and South African call centres past couple of times I have phoned as regards my switching process and all you get is silence unless they are actually answering a question and they can't get you off the phone quick enough. I've juimped out of frying pan ionti fire as regards customer service. I work for Aviva and we get pulled up for not making conversation with cusomers!!!
As regards leaving Scottish power wehad £42 credit balance, this suddenly dropped to £41.06 on our fib=nalbill amd we got arefund of only£17.26 after getting email from Scottish Power saying we were due £41.06!! I couldn't be bothered waiting an hour on phone tlo argue with them, however after being gtold my smart meters would work (told I had 2nd generation ones).they DON'T, Still working off my SP Tariff!!! Now I need to g through all the hassel of gettng new smart meters fitted.
@Fiona01 We all agree here SP customer service is bad, but your smart meters might work with BG, the display tariff not changing does not mean BG are not getting readings. It takes a while for the readings to switch over and the display tariff would be at the end of a long line of changes. Even people who have never changed supplier often have the wrong tariff information, it seems to be a weak link in the smart meter system.
Couldn't agree more ..... what customer service?
Can't get through on the phone, chat line staffed by incompetents, no email addresses to send complaints to ...... need I go on? Absolute bloody shambles. Avoid this crap company like the plague.
I should have taken more time to read up on customer comments before signing up to this shower of s***. Can't wait 'till my chance comes to change suppliers.
@Geoffrey Sign in to your internet account on line, all your bills are there and you can also send in meter readings. If you can use the Community you can use your internet account.