How I wish I had seen the Telegraph report and customer e-mails before signing up with Scottish Power. I change supply in May 2018 and am still trying to sort out what is owed. I worked in accounts for 40 years and I have never come across a system like this, they keeping sending final bills but with different amounts, I have always understood that a final bill is exactly that, so far I have received three with different amounts. Impossibel to get through to speak with anyone, do not call back when requested, if you do get through speak to an operation who says they will look into it and call back - STILL WAITING??????
Under no circumstance sign-up to SP!
Spent months trying to get them to reduce our DD amount as the account was ALWAYS way in credit.
Now trying to get a refund - I'm convinced it'll never happen........
A completely bloody useless customer service dept.!
flippin awful. still on hold after half an hour and useless website. Inherited scottish power after moving house..definitely moving as soon as they fix the gas meter, whenever that may be
I have been waiting for a call back from scottish power night, however no call recevied, I shouldnt be surpised by their poor customer service. I feel like i am being held hostage by scottish power.
I eventually got through to someone on Tuesday was told yes Ive sent you email with historic bills I requested. (Still waiting)::-/. Someone I know works for SP and when posted my frustrations he said emails take 24 hours well over 48 hours later and still nowt. I'm not amused especially since I work in customer service for a car insurance company, any emails take 5-10 minutes tops. SP are liars who dnt do what they promise.
We have switch to SP in October as they were offering to change our prepayement meter reading to normal ones. We have done the credit Check and been told that in 14 days we will be told if it pass or not. 14 days later nothing, contact them again saying that it is taking 28 days!!! How the answer can change between 2 different person??? After that still no answer for a month. Going back to them and they say oh yes it is fine we can take an appointment for you. The appointment had been cancelled by mail post 3 days before the engineer was supposed to come. Therefore I have raise a complain in December telling me that I will received an email within 3 day: what a surprise no email. And from today still no news.
We switch supplier as they told us no cancellation fees and what a surprise we have some plus needed to pay for standing charge for us being on credit which we never been and we haven't allow it either!!!!
It's been 3 days i am trying to contact them, the chat is not working so i download the app but no answer to my message from Tuesday!!!!!
How a customer service can be that useless not able to help, not saying the same thing every time you contact them and even not able to help at all as at the moment it is innexistent!!!!
I regret to have choose this supplier as it seems that they are a fraude!!