I need help urgently and can't get a response so far. I have the warm home discount applied to my account, which means I am £375 in credit. And yet SP are taking my monthly charge from my bank account and if my reading goes up, the amount they take goes up. This means i am in the ludicrous situation where I still can't afford to put my heating on for most of the time as I am on ESA. I have hypothyroidism so suffer from cold at the best of times; in this current cold snap, it is almost impossible to cope with. How do I change things so that the money is taken from my credit now instead of SP sitting on the money whilst I get sicker because of the cold? Many thanks, L
You can go into your account and manage direct debit. You will be able to lower DD down but as it is winter I would try and keep it, as in the comng month's you can do this till your credit is down. I do this, Because of this cold wheather i have used my WD but im still a bit in credit and my DD is keeping me on track. You cannot stop paying your DD till the credit is used up.
Many thanks for your reply. I have since been able to change it with SP so that my WHD is used to pay my bill, which is a relief as I was unwell with the cold due to virtually no heating during the cold snap.
Hi, i am the same , still no payment of warm home discount !! also had rather large duel bill. come on scottish power ,with the cold weather it is needed now,not in may!!