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Using my warm home discount to pay my monthly bill
Hi
I need help urgently and can't get a response so far. I have the warm home discount applied to my account, which means I am £375 in credit. And yet SP are taking my monthly charge from my bank account and if my reading goes up, the amount they take goes up. This means i am in the ludicrous situation where I still can't afford to put my heating on for most of the time as I am on ESA. I have hypothyroidism so suffer from cold at the best of times; in this current cold snap, it is almost impossible to cope with. How do I change things so that the money is taken from my credit now instead of SP sitting on the money whilst I get sicker because of the cold? Many thanks, L
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Top answer
Re: Using my warm home discount to pay my monthly bill
You can go into your account and manage direct debit. You will be able to lower DD down but as it is winter I would try and keep it, as in the comng month's you can do this till your credit is down. I do this, Because of this cold wheather i have used my WD but im still a bit in credit and my DD is keeping me on track. You cannot stop paying your DD till the credit is used up.
