I have just moved over to SP from another provider and was quite pleased to see that when I signed up the "Your Energy" App listed my new account and that of my elderly mum (she is an existing SP costumer and I was already using the App to submit her readings etc) - I was able to use this to track my change over.
Everytime I logged into the App it gave me the option of which account to view - then two weeks ago it stopped doing this, it now just defaults to my mums account - similar if I log in via the desktop site. This leaves me with the issue of not being able to submit my own readings - I can't find any guidance in the App/on the website and have had little success using the online chat option in order to get help!
Does anybody have any ideas on how to resolve this?
The App has been 'upgraded' recently so may not work with your two accounts. Try signing in on line to your account on the internet and see if it allows meter readings to be sent.
I would imagine your desktop computer has stored" cookies" which makes it default to your Mum's account. You need to clear "cookies" from your browser ( Explorer, chrome, firefox etc) . Google will be your friend here. Then you can log on to SP with a clean sheet.
Hi @scrivens, could you try again as the guys have fixed this issue for you, it looked as though your email addresss was spelt wrong on one of your accounts.