They've just installed a smart meter but still the meter shows from £7 to £20 per day, even when I am at work and everything is off, except the fridge/freezer, an alarm clock and the landline phone ! This can't be right ! something is wrong with Scottish Power's metering
I recieved a random bill for £190 and a letter addressed to someone else different account number at my address. After wasting a whole saturday phoning them back every time i got cut off (they have a time cut off when they transfer you ) I was told it was a randomly processed letter and not to worry. To cut a long story short I am not only still being billed for this £190 I am being billed for a meter that I don't even have. I gave them the final figures for this meter which was taken away by them in April 2019 and removed from the wall October 2017 and SP are still trying to bill me for this meter. Nightmare.
I am very confused by our bills and statements that we have gotten from Scottish Power, well i correct myself i had to print them off myself as they failed to send us anything through the post. To start off with we had a bill from the period stated 01 June 2018 - 28 November 2018 our account was £190.22 in credit, then another for the period of 01 June 2018 - 20 February 2019 our account was then apparently £261.71 in debit then we had a final one for the period 21 February - 25 May our account was then £536.15 in debit. Now i just cant fathom how that is considering we paid our bills on time each month, These were all calculated on the same day of 6th June 2019 when we were no longer in the property that we were being billed for.
We have had nothing but problems with this energy supplier and quite frankly i am at the end of my tether with it all. At our first property our account was never actually actioned until after the 4th time of ringing to get it sorted out. Then of course we were then hit with a big bill. No one is able to do what they say they will do and no one can obviously get it right. Numerous times we have asked for and been told we would be sent a letter/bill but recieve nothing. This company is the worst of the worst, and i shall never EVER be giving any more of my time and money to this place.