Please can I have my cold weather paymen, I did not get it last year & year before I'm now with you and should receive mine as I have brain dage along with severe liver disease but still manage day to day & live alone, Apart from my best friend, her name is Lucy & she's a little Yorkshire terrier lol . However I still need to speak to a real person as 1. I don't know how to take a metre reading on my s mart meter also, can't handle quarterly its just mayhem for my brain therefore I would like to go back on my metre so I know financially where I stand as I get easlly confused easily & short term memory is also query bad.
@LucyLou10 Go to Citizens Advice and ask them to help with the Warm Home Discount and your meters. We can't help you much in this forum if you can't read meters.