Please can I have my cold weather paymen, I did not get it last year & year before I'm now with  you and should receive mine as I have brain dage along with severe liver disease but still manage day to day & live alone,   Apart from my best friend, her name is Lucy & she's a little Yorkshire  terrier lol .  However I still need to speak to a real person as 1. I don't know how to take a metre reading on my s mart meter also, can't handle quarterly its just mayhem for my brain therefore I would like to go back on my metre so I know financially where I stand as I get easlly confused easily & short term memory is also  query bad.