@DW It is no use chasing your 19/20 payment now, it is far too late. Be sure to apply for 20/21 by completing the online forms. Search this forum for links to the application which I posted some weeks ago
@Cazzila You can apply on this link
It is also on the SP website and has been previously posted on the community so a little searching could have solved your problem.
Enquiring on behalf of my elderly mother, any idea where her warm front discount is, I have received notification for 20/21 but still not received 19/20s.
You will haveto get in touch with SP we are onlycustomers. Is she in the core group, this is automatic paid, should have had a letter from DWP. Broader group she would have had to apply on website and would have received an email with a reference number to say they had got her application. Have you looked on her bills between Jan and now,It should be on her elec bill as a credit off £133 plus vat. You can get it on gas bill but would have had to ask for this Hope you get some answers off SP. Give the WHD team your reference number and they may be able to chase this up.
Scottish power is just playing the game about not to pay the WHD money to thier fergile and senior citizens.There a re so much complaints about these payment for WHD but it seems SPower is totally ignoring it. You must keep compalinig to Scottish power