Hi @Hannah, I'm really sorry but applications are now closed for this year. After the automatic qualification, warm home discounts are awarded in the order they are received if eligible. Unfortunately we have already reached the limit for the number of applications this year which is why applications have closed early.
There are also alternative support options available to help with paying bills, you can see them here: https://community.scottishpower.co.uk/t5/Help-paying-your-bill/tkb-p/commitment-to-our-customers
For the original eligibility criteria for the warm home discount, you can see it here: https://community.scottishpower.co.uk/t5/Help-paying-your-bill/Warm-Home-Discount-Scheme/ta-p/14
Thanks for the reply Gordon, why have you reached a 'limit' though?
Its not very fair. I pay £140 a month for gas and Electric, which is a lot for a lone parent! I'm sure Scottish Power can do something?
Am I too late to get this?
i have 3 children, one is disabled. I didn't know about the scheme until today
How disgraceful, I asked about this scheme prior to changing over to this Company. The lad I spoke to was very helpful, going through all necessary procedures but on trying to apply on my behalf it seems I had not been allocated an account number. He assured me he would make application on my account when a number was given. It now appears that this has not been the case and the window has closed, despite the Government DWP website which states end of January 2018.
I have made telephone calls to rectify this and been told that I can make a complaint but it is unlikely to allow the funding to be processed, how disgusting is this?
Living on a tight budget, with disabilities in the household I will probably have my direct debit payment increased beyond my means due to the failure of action by a member of Scottish Power staff!!!!
Horrified is not the word! A complete failure by a member of staff has cost me dearly.
So, I was advised yesterday that I have a complaint number allocated about this situation and a manager will be ringing me today between 08.00 and 12.00.
I waited in all morning on this call NOTHING!
Someone somewhere has to take responsibility for the failure of the correct transfer of my business, including the WHD which was fully discussed in August, prior to my account number allocation and the business being transferred.