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posted by Valerie | 4 years ago
Re: Warm Home Discount Scheme

Thank you to the young lady that rang last night, depsite me being in all morning awaiting a call, she gave me a telephone number to get through to DWP to apply directly.

Sadly, the number she gave was of no use whatsoever and I am still being penalised due to the failure of a member of Scottish Power staff to carry out the transfer of my account with all the previously enjoyed benefits!

£140 costing to old aged pensioners on a tight budget with no enjoyable Christmas in the pipeline.

I shall be seeking recompense for this, I believe I have a case for the Company to show some compassion and award this money, as it was NOT my fault!

 

 

posted by  Eilidh | 4 years ago
Re: Warm Home Discount Scheme

Hi @Valerie, I apologise for the experience you have had in relation to the warm home discount application with ourselves, and also that you were given the wrong contact telephone number. This is the link to the website with the governments information on the warm home discount scheme https://www.gov.uk/the-warm-home-discount-scheme/guarantee-pension-credit They have a contact number detailed on this page for information on the warm home discount 0800 731 0214

As well as the warm home discount there are also alternative support options available to help with paying bills, you can see them here: https://community.scottishpower.co.uk/t5/Help-paying-your-bill/tkb-p/commitment-to-our-customers

posted by  Eilidh | 4 years ago
Re: Warm Home Discount Scheme
Hi @Hannah, as well as the warm home discount scheme there are alternative support options available to help with paying bills, you can find details on our website, here's the link: https://community.scottishpower.co.uk/t5/Help-paying-your-bill/tkb-p/commitment-to-our-customers

posted by  Eilidh | 4 years ago
Re: Warm Home Discount Scheme

Hi @iserlohn, we have not been advised on when the next applications for the warm home discount will open, however, we expect it will be in late summer 2018

posted by  Eilidh | 4 years ago
Re: Warm Home Discount Scheme

Hi @Yaz, I'm sorry you experienced issues when trying to apply for the warm home discount.  Applications have now closed however, as well as the warm home discount scheme there are alternative support options available to help with paying bills, you can find details on our website, here's the link: https://community.scottishpower.co.uk/t5/Help-paying-your-bill/tkb-p/commitment-to-our-customers

posted by lorra1690 | 4 years ago
Re: Warm Home Discount Scheme
Exactly I don’t understand it either, I was getting it the past 3 years then I moved & had a lot of trouble by our power letting Scottish power take back over now I can’t get took me 5 weeks of phone calls their must be a number to call atleast

posted by ynotl1 | 4 years ago
Re: Warm Home Discount Scheme

this sounds to me that its the typical company ethos

sorry its not our fault and you should have houndrd us to get it resolved in time

why is it that all the major companies not just SP have a total disregard/disdain fortheir customers

Its always someone elses fault and no-one will take a lead and investigate and rectify aproblem 

 

 

posted by Cjones | 4 years ago
Re: Warm Home Discount Scheme
I am a single parent and my house is absolutely freezing all my heating is on and still not warm enough

posted by Cjones | 4 years ago
Re: Warm Home Discount Scheme
Im on income support

posted by danieloflaherty | 4 years ago
Re: Warm Home Discount Scheme

 Please note Iam on the warm home discount sceme does this mean I will get the 140 grant off my bill as i am really struggling and only on jobseekers of 62.39 per week, would you please e- mail me thankyou christine newis 16019787719