Same here, still on-going and they seem unable or uninterested in fixing it. Same for the App and it is now 4 months since this fiasco. In another two I will be off.
My father passed away recently and we switched the billing over to a new account in my mother's name. Since then all we get is this on the web page "We're having trouble retrieving the consumption from your smart meter. We're working hard to get this fixed. Please try again later". I'd guess something wasn't switched over correctly. We have contacted Scottish Power and raised complaints but that's 5 working days before they don't bother to call you back. Can anybody offer a solution the only reason for having smart meters to the consumer is the ability to monitor your usage. Is this a fault with the meter or purely a fault with billing being transferred correctly
Hi Sophie, Read the other comments in this thread, it is a very common problem. You can send in a manual reading by phone to get an up to date bill and to confirm the changeover has gone through. 0800 027 0072.
Lol. Sorry you don't think, we haven't contacted Scottish Power via a phone, they have not solved the problem, they don't seem bothered. This ended up as a complete farce yesterday when I was told I'd have to wait 5 days for a complaint callback when I called to make a complaint about the fact the complaints callaback people hadn't called me back after 7 days from the previously scheduled callback.
I've had a smart meter some time and at first it worked fine. Now the display shows very little information and on both the app and the web site, smart consumption data is unavailable. I will complain but I am rarely at home during the opening hours
After a long gap I am now getting the daily plots for my electricity but not yet for my gas. Note that I have to select electricity only to see that daily plot. Also the meter reading entry screen now shows readings close to the current readings and tells me that the last readings taken were "Smart" so some progress.
Still not sure how I can use this information, or the portable device, to reduce my bills! Buying efficient equipment and turning things off doesn't need a smart meter!
Still not sure how I can use this information,
I have a friend who uses the information to shout at his family for being wasteful.
Your gas readings are only sent half-hourly, this is because all gas meters are battery powered for safety, and it's needed to give a good battery life. Even so your gas readings should be reaonably up to date, I hope your gas meter is really sending readings, sometimes they are not paired correctly with the electric meter. Check your bills and make sure it does not say e for estimated.