Trying to contact Scotish Power is a nightmare. Surely web chat may be the answer. I hung on for hours to get a response then when i did get through the line goes dead! I thought i would try the ring back service. Rubbish again waited 3 hours for a call back was hold another 8 minutes and then cut off. All I want to do is move my business to you - if you make it this hard for a new customer God knows what it will be like when and if I do go Live.
I transferred to Scottish Power via Uswitch on 25 Feb 19. On the same day I received an email from Scottish Power welcoming an requesting that I open an email account. Other than a message informing me that the account is being set up, I have heard nothing. That was three weeks ago! I haven’t even got an account number.
I have tried to resolve the matter by telephone, only to be left hanging on for almost 30 minutes.
Not impressed with Scottish Power customer service!